Data Protection Policy – SwipeSaga

1. Introduction

Your privacy and the protection of your personal data are of paramount importance to us. This Data Protection Policy explains how we collect, use, store, and safeguard your personal information in the context of our mobile gaming services.

2. Scope of the Policy

This policy applies to all users of our mobile games, apps, websites, support systems, and digital services on mobile platforms such as iOS and Android. It also includes data from in-app purchases, community features, and promotions.

3. Types of Personal Data We Collect

  • Basic Account Information: Username, email, password, avatar, region, language.
  • Device and Technical Data: Device model, OS, screen resolution, IP address, diagnostics.
  • Gameplay Data: Progress, achievements, scores, usage history.
  • Transaction Data: Purchases, timestamps, receipts, currency.
  • Location Data: Optional and only when enabled.
  • Communication Data: Chat, support tickets, forum posts.
  • Behavioral Data: Preferences, usage patterns.
  • Marketing Preferences: Survey responses, notification settings (with consent).

4. How We Collect Your Data

  • Direct Input: Account creation, purchases, support interaction.
  • Automated Systems: Analytics, crash logs, performance data.
  • In-App Features: Chat, matchmaking, game mechanics.
  • Third-Party Services: Linked platforms, payment gateways.
  • Device Permissions: Explicit permission required for features like camera or storage access.

5. Purpose of Data Use

  • Service access and account management
  • Gameplay optimization and saved progress
  • Processing transactions and subscriptions
  • Crash and bug tracking
  • Security and anti-cheating
  • Community feature moderation
  • Marketing (if opted in)
  • Legal and tax compliance

6. Legal Grounds for Data Processing

  • Contractual Necessity: To deliver requested services.
  • Legitimate Interest: To secure and improve services.
  • Consent: For optional services like marketing or location.
  • Legal Obligations: Tax, fraud prevention, and regulatory compliance.

7. Data Retention

  • Account Data: Until deleted or inactive.
  • Gameplay Data: While account is active.
  • Payment Records: Retained up to seven years.
  • Support Tickets: Temporarily stored for improvement.
  • Other Data: Removed after service fulfillment.

8. Data Security

  • Encrypted data transfer and storage
  • Access controls for staff
  • Secure servers and monitoring
  • Regular security audits and updates
  • Incident response and breach management

9. Data Sharing

  • Service Providers: Payments, hosting, analytics, support.
  • Platform Partners: App stores and integration services.
  • Corporate Affiliates: Under same protection standards.
  • Authorities: Legal compliance and enforcement.
  • Business Transfers: Confidentiality maintained during mergers or acquisitions.

10. Cross-Border Data Transfers

Data may be processed outside your country. We use contractual safeguards and security measures to ensure data is protected globally.

11. Your Rights

  • Access your personal data
  • Request correction of incorrect or incomplete data
  • Request deletion of unnecessary data
  • Restrict or object to data processing
  • Data portability
  • Withdraw previously given consent

To exercise your rights, contact us through the in-game support system. We may request identity verification.

12. Policy Updates

We may update this policy. Significant changes will be communicated in-app or via updates. Continued use implies acceptance of new terms.

13. Contact Us

Questions or concerns? Contact our privacy team via the app’s support section or our official customer service. We are committed to protecting your data with care and transparency.