Refund Policy – SwipeSaga

At SwipeSaga, we are committed to delivering engaging, high-quality mobile gaming experiences that are accessible, exciting, and reliable. This Refund Policy outlines the terms and conditions under which refunds are granted for mobile gaming purchases made through our platform.

By making a purchase, you agree to the terms and guidelines listed in this policy.

1. General Conditions for Refunds

Refunds are handled case-by-case. They are generally issued to the original payment method and may take 7–14 business days. Not all purchases qualify. We may deny any request submitted in bad faith or that fails to meet our criteria.

2. In-App Purchases and Virtual Goods

Typically non-refundable, but exceptions may apply if:

  • Requested within 3 calendar days of purchase
  • The item hasn’t been used, redeemed, or transferred
  • There is a confirmed technical issue with delivery or access

3. Premium Game Versions

Refunds for full game unlocks or ad-free versions may be granted if:

  • Requested within 7 calendar days
  • User has not progressed beyond trial stages
  • No significant premium content has been accessed

4. Subscriptions and Memberships

  • First-time users may request a refund within 7 days if unused
  • Auto-renewing subscriptions can be refunded within 3 days of renewal if benefits haven’t been used
  • Post-period cancellations are non-refundable

5. Game Currency and Wallet Credits

Refunds may be issued only if:

  • Requested within 3 calendar days
  • No currency has been spent
  • A confirmed technical failure occurred

6. Time-Limited Offers and Event Packages

  • Refunds are rarely granted
  • Request must be within 2 calendar days
  • Content must not have been activated or used

7. Technical Issues

  • Report issues within 5 days of transaction
  • Provide screenshots, device specs, and description
  • Refunds not granted for issues caused by modified devices or outdated software

8. Duplicate or Unauthorized Charges

  • Contact us within 7 days of the charge
  • Provide order ID and proof
  • Verified duplicate/unauthorized charges will be refunded

9. Abuse and Fraud Prevention

Refund requests may be denied and account privileges restricted for:

  • Frequent or excessive refund requests
  • Refunds requested after extensive use of purchased content
  • Multiple accounts exploiting policy

10. How to Request a Refund

  • Contact support via the app or platform
  • Provide name, user ID, order number, and reason
  • We aim to respond within 5 business days

11. Refund Processing Time

Refunds take 7–14 business days to reflect depending on your bank or carrier. Contact your bank before reaching back out to us if the refund does not appear in time.

12. Policy Updates

This policy may change. The version active at the time of your purchase governs that transaction. Updates are effective immediately once posted.

Final Words

We’re committed to making your mobile gaming experience positive. While not all purchases are refundable, we review legitimate cases and strive to provide support. Thank you for choosing SwipeSaga!